Free Shipping on all orders above AED 99/-
Due to the current situation and hygiene protocols, we do not exchange opened products. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 24 hours of the delivery date.
We will issue a product refund for any product that is returned in a saleable and undamaged condition, in its original packaging, and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your refund request to be fully processed and closed.
Please write to us within 24 hours of receiving the product that you would like to refund at firstname.lastname@example.org with the following details:
In case the product is not sealed/leaked/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton, and outer packaging images too. Please also send images to show the seal has been tampered with if that is the claim along with the above.
In case the product received is empty or volume of the product is less or the product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.
In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging Mono carton refers to the Kethana box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.
Once all the details are received, our team will revert to the complaint/ query/ issue within 3 days. In case a refund is approved for your complaint, you will be informed of the same with an authorization number. If your request is approved the refund will reflect in your account within 10-15 days.
Please note orders for Gift boxes are not applicable for exchange or refund here.
Kethana is not responsible for damage after delivery.
Call customer support for cancellation related queries on +91 8766388650, or write us at email@example.com
No returns will be accepted once the delivery of the products is done.
If you cancel the order, the remaining amount will be refunded back into your account. It may take 8 – 9 business days for the amount to reflect in your account.
No cash refunds are permitted. Customer to Send Email within 24 hours
(If Approved) Refunds processed in 10-15 days/ Replace Product within 2 weeks
Contact us at firstname.lastname@example.org for questions related to refunds and returns.