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FAQs

Product FAQ’s

Q. Are the products tested on animals?

A. No, none of our products are tested on animals. We are certified 100% Cruelty-Free.

Q. Are the products good for sensitive skin?

A. Yes, the products are suitable for all skin types. Our finest quality products are developed with balanced formulations and skin-loving ingredients that suit all skin types. We still recommend you to read the product description and the benefits of the product. This will help you understand more about what product will suit you the best.

Placing an Order FAQ’s

Q. How will I know that my order has been successfully placed?

A. We’ll send you a confirmation email so that you’ll come to know that your order has been successfully processed.

Q. What happens if my payment is declined?

A. If your payment is unsuccessful for any reason, you’ll see a denial notification displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You’ll be able to update your payment options with a different method if necessary. If the declined message continues to pop up, call our Customer Helpline team on +91 87663 88650 or email contact@kethana.com

Q. What If I receive an incomplete or damaged order?

A. No need to worry, if your order is damaged in transit, you can call our Customer Care Executive on +91 87663 88650 or email contact@kethana.com to inform. We will replace it as soon as possible. For more information, we recommend you to look at the return/ refund policy for the same.

Q. Can I speak to your Customer Helpline?

A. Of course, we’re more than happy to help. Simply call our Customer Care on +91 87663 88650 or email contact@kethana.com

Q. Your website says that the product I want to purchase is out of stock. What do I do? How will I know when it is back in stock?

A. Thank you for your interest in our products and we apologize for this inconvenience. You can contact our customer care team to see when the product will be back in stock and they can even suggest another product in the meantime.

Q. What payment methods can I use to purchase Kethana products?

A. We accept every major Credit Card, Debit Card, Visa, Master Card, and COD.

Delivery FAQ’s

Q. How will I know my goods have been dispatched?

A. As soon as the products have been dispatched, we will send you an email and text notification confirming the details of your purchase.

Q. How can I track my order?

A. Once your order has been shipped, we will send you an email right away. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you are a guest user, you can track through the link shared with you over email/SMS.

Q. What happens if my goods arrive late?

A. Sometimes it may happen that products get delayed due to a dispatch glitch; in that case, you can directly contact our customer executive on  +91 87663 88650 or email contact@kethana.com

Q. What happens if my order arrives damaged?

A. To ensure the products remain undamaged during the shipping process, we package our products in bubble wrap and sturdy boxes. We at Kethana maintain a very high level of quality control during packaging.

Q. Do you ship your products Internationally?

A. Currently we only ship in India but we’re working on expanding internationally as quickly as we can, and we hope to get to your country in the not too distant future.

Q. What is your Return Policy?

A. Due to the nature of our products, all sales are final. We offer a replacement on items that may have been damaged during shipping. Returns other than damage incurred during shipping cannot be accepted.

The Pure Promise

We use nature’s most precious elements to make non-toxic skincare products that support radiant skin, a healthy body + a happy self.

Clean and Natural Ingredients

We use nature's most precious elements and nothing more.

Cruelty Free

From small family farms to wildcrafted botanicals to ethically.

Vegan

All our products are expertly blended with natural ingredients and balanced formulations.

Sustainable Packaging

We bring the best version of personal healthcare with the goodness of mother nature through plant-based products that are gentle for mothers and kids.

Paraben Free

We are unleashing the Power of Paraben-Free Excellence!

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